Sydney Bender getting lots of attention on her last ride to Maryland.
Mr. Gregory Carastro
75 Sunrise Hwy
West Islip, NY 11795
On Sunday evening, November 28th 2010, I had the heartbreaking experience of bringing my beloved 10 year old German Shepherd, Sydney, to your emergency facility. What her personal vet and I were treating her for the week prior, was way off base. Because she was showing symptoms of being unable to stand up, both the veterinarian and I thought it was her hips, but Sydney ended up having an abdominal mass that ruptured, and was bleeding into her stomach as well as bleeding around in the pericardial sac of her heart. 2 emergencies surgeries would have been necessary to try to save her, but it was unlikely that she would have survived the heart surgery, and even if she did, her prognosis would have been poor. The heartbreaking decision was to euthanize her. Needless to say, I was devastated.
I cannot say enough about your entire staff, especially Dr. Brooke Hutt. When I arrived, your staff immediately brought a stretcher out to my truck to get Sydney inside. Within, 10 minutes, Dr. Hutt came out to brief me about what was going on, and was going back in to do more quick testing. Within 15 more minutes, she was back out again, took me inside and we talked. She was so caring, comforting and explained everything that was going on in a way you would understand. I, being a Critical Care Technician in EMS understood a lot more, but Dr. Hutt didn’t know that, but you know that’s how she talks with everyone. After talking, we made the decision to euthanize, and she told me to bring the family inside, that she would bring Sydney in, so we may spend our last moments together. Your staff, brought in a comforter, laid it on the floor, brought Sydney in, she laid on it, and we spent some time consoling her, saying our goodbyes. Dr. Hutt then came in, got right down on the floor with us, and explained how everything was going to happen, that she would go peacefully. Everything happened exactly as Dr. Hutt had explained. We spent a few more moments, and they carried her out. Your staff also asked me if I would like a clay paw print of Sydney, and presented me with that precious paw print that I will hold and cherish forever. I had her cremated, and will be picking her up at your facility in about 2 weeks.
Would you please relay to your staff my most sincere gratitude for trying to do everything for my “little girl”, and the way they took care of her, me included.
One final note…..I would like to know if you would approve my sending you a check in the amount of $250 to have this money be available to someone who comes in and might not be able to afford a certain test or medicine for their beloved pet, and have this money applied to it. I know it’s not a lot, but might help a little. Look at it as the “Sydney Memorial Fund”. I would like to do this yearly. You may email me: EX32430@optonline.net with your decision.
Once again, thank you for everything and have a wonderful Holiday Season to you and your staff.
With warmest regards,
Dear Ms. Bender,
Your letter was absolutely beautiful and I forwarded it out to my staff.
I am so very sorry for your loss and I truly understand what a precious family member and friend Sydney was to you all. I would be honored to set up a memorial fund in her name. I will add your letter to our website in the upcoming week. I thank you for taking the time to express your experience to me and although it was a sad event, I am glad we were able to offer you and Sydney the respect and comfort you deserved when you needed it most.
I hope you and your family are comforted with wonderful memories Sydney has left behind. She will always be in your hearts.
My thoughts are with you during this difficult time.
Thank you again for your kindness.
Gregory S. Carastro, LVT
Hospital Administrator & Director of Human Resources Veterinary Medical Center of Long Island