Client Feedback

At The Veterinary Medical Center of Long Island, we care about our patients and value the feedback from you our valued clients. Our goal is to provide you with excellent quality veterinary service in a modern, clean, and caring environment. You can help us in providing for you and your pet’s needs by sharing your comments with us about your expectations regarding specialty referral veterinary care. By completing this questionnaire, you can take part in our staff meetings and be assured that your comments will be discussed and acted upon. Thank you very much for your time and your thoughts.

Sincerely,
The Doctors and Staff at the VMCLI

About The Clinic

How were you referred to our office?






Our parking availability/lot/grounds:



Our waiting room was:
Please Check all that apply.

 Comfortable
 Neat and Clean
 Unomfortable
 Disorderly
 Odor-Free
 Needed Odor Control
 Child-Friendly

Your phone conversation was:
Please check all that apply.

 Courteous
 Hurried
 Impolite
 Informative
 Preoccupied
 Did Not Phone

Our Technicians:
Please check all that apply.

 Greeted You Warmly
 Was Gentle with Your Pet
 Seemed Proficient
 Was Knowledgeable
 Was a Poor Communicator

About Your Experience

Was Your Waiting Time Reasonable?

Approximately how long did you wait to be seen

Did you understand our fees?

Do you feel the fees were reasonable?

If you checked "no" to any of the above questions, please discuss below:

Other Comments

What Made you choose the VMCLI to take part in your pets heakthcare

Have you recommended us to others?

If so, Why or Why Not

If you were our practice manager, what suggestions would you have for improving the office, staff or procedures

May we call you to follow up with any concerns?

Your Name

Your Phone Number

We thank you for taking the time to help improve the quality of your experience for both you and your valued family member.